Which statement is NOT a benefit of telephone banking when compared to branch banking?

Which statement is NOT a benefit of telephone banking when compared to branch banking?

• A. The customer can contact them from anywhere.
• B. Opening and closing hours are shorter for a branch.
• C. Call centres are cheaper to operate than a branch.
• D. When phoning, it is easier to get expert advice.

Answer: (B)

When comparing telephone banking to branch banking, the benefits you’d expect are things like being able to contact the bank from anywhere, lower costs from using call centres, and access to expert help over the phone. The statement about branch opening and closing hours being shorter describes a feature of branches, not a direct advantage of telephone banking itself. It doesn’t state what telephone banking provides, it simply notes a branch limitation. So it doesn’t express a direct benefit of using telephone banking, making it the not-a-benefit in this comparison.

When comparing telephone banking to branch banking, the benefits you’d expect are things like being able to contact the bank from anywhere, lower costs from using call centres, and access to expert help over the phone. The statement about branch opening and closing hours being shorter describes a feature of branches, not a direct advantage of telephone banking itself. It doesn’t state what telephone banking provides, it simply notes a branch limitation. So it doesn’t express a direct benefit of using telephone banking, making it the not-a-benefit in this comparison.